Returns Policy

Returns

We want our customers to be happy so if you are not entirely satisfied with your purchase of The Taipa Salt Pig products and wish to return them, please let us know via email along with the reason for returning and return the goods repackaged within 28 days to the following address:

The Taipa Salt Pig
53 Tu Moana Close
Taipa RD3
Kaitaia 0483

If you wish to cancel or make a change to your order then you must notify us in writing either on email to hello@thetaipasaltpig.com or by post to the address above. If you have already received the goods, then any goods supplied must be returned to us in their original condition and at your own expense, within 28 days of notifying us of the change or cancellation. Once we have received the goods and checked they are in re-saleable condition, we will make changes where possible or issue a refund. We will not refund any postage costs incurred.

When returning goods, we recommend you use a secure method of delivery using Recorded Delivery which requires a signature on delivery, confirming receipt, as we will not be responsible for the goods until received by us.

Damaged Goods

We will take great care to ensure that you receive your order in good condition. If your goods are damaged, please email: hello@thetaipasaltpig.com within 3 days of receipt of your order, quoting your order number, so that we can address the problem with the delivery company.

Your order will be replaced or a refund arranged as appropriate.